Juxtaposition

An employee can be unhappy for any number of reasons; pay, designation, quality of work etc. Today's businesses are inherently dependent on IT. In such a scenario can the IT admin/ support staff be kept unhappy? He can hold business at ransom by disrupting services during peak business hours.

Business may not understand technical matters. In order to cut costs they may have bought sub-standard equipment which would fail often. Its ITs job to keep these operational but expecting 99% uptime on such applications/ servers would be far fetched.

Business executives can also blame the IT team responsible for impacting business in order to tide over a business slump.

What would be the best way to resolve a conflict between business and IT? In a cases where the business IT relationship has deteriorated would it be possible to rebuild trust and get both these fuctions working towards a common goal!

CEOs are supposed to resolve such conflicts but are today's CEO capable to tide differences between COO, CFO & CIO? With the number of sub-groups and more CxO positions , organizations will surely need a CRO (Chief Relationship Officer) or CNO (Chief Negotation Officer) to resolve conflicts between sub-groups.